Highpower Cleaners And Removers

4.8

ABN: 64603276696

Highpower Cleaners And Removers

4.8

ABN: 64603276696

We are a Melbourne based cleaning and removal company that takes pride in its work and takes all the stress out of cleaning and removing. We specialise in all types of End of Lease Cleaning, Vacate Cleaning, Window Cleaning, Tile and Grout Cleaning, Spring Cleaning, Carpet Flood Damage, Upholstery Cleaning, Builders Cleaning, Office Cleaning, Oven/BBQ Cleaning and Carpet Cleaning. We understand the anxiety involved in moving and relocation, hence we have combined cleaning and removal services together to give you peace of mind, while we do all the work for you. Our removal services include Residential Rubbish Removal, Commercial Rubbish Removal, Construction Rubbish Removal, Hoarding and Deceased Estate Rubbish Removal, Furniture and electrical equipment removal and green waste removal. We understand your needs and can tailor a service to suit your needs at very competitive rates. We service all over Melbourne and operate 7 days a week. Our staff is fully trained, and police checked. We believe in service excellence and offer 100 percent customer satisfaction, as our motto is to build strong client relationships.

  • About
  • Reviews

About this Cleaner

We are a Melbourne based cleaning and removal company that takes pride in its work and takes all the stress out of cleaning and removing. We specialise in all types of End of Lease Cleaning, Vacate Cleaning, Window Cleaning, Tile and Grout Cleaning, Spring Cleaning, Carpet Flood Damage, Upholstery Cleaning, Builders Cleaning, Office Cleaning, Oven/BBQ Cleaning and Carpet Cleaning. We understand the anxiety involved in moving and relocation, hence we have combined cleaning and removal services together to give you peace of mind, while we do all the work for you. Our removal services include Residential Rubbish Removal, Commercial Rubbish Removal, Construction Rubbish Removal, Hoarding and Deceased Estate Rubbish Removal, Furniture and electrical equipment removal and green waste removal. We understand your needs and can tailor a service to suit your needs at very competitive rates. We service all over Melbourne and operate 7 days a week. Our staff is fully trained, and police checked. We believe in service excellence and offer 100 percent customer satisfaction, as our motto is to build strong client relationships.

Reviews (46)

SA
Saikat

High-power Cleaners and Removers have helped us with cleaning of two properties recently in December. Their service has been exceptionally well. Sam was very proactive and professional and his team did a very good job of cleaning the houses and we highly recommend Highpower Cleaners and Removers to anyone for getting similar jobs done.

15 Dec 2019
RA
Raymond

Fantastic service, it all started with a small job however satisfaction was great. Hired the guys for end of lease cleaning later and it was a bloody good job done. Everything was explained before the start of the job. Got my full bond back. Highly recommended for end of lease cleaning

30 Nov 2019
JU
June

The guys where nice but the things which meant the most to me where the things they ignored, apparently what they did had not been explained properly. Filthy window sills and build up, dust in corners, in all actuality their idea of clean and the time they spent there defies logic. They even came back and said they "don't" do nearly anything I thought was important. I could have done what they did and hired someone to do a better job with the windows. $ 375 quoted for 10sq 3 bed, 1 bathroom home, paid $ 400 incl tip, got an invoice for $ 350.

29 Nov 2019
Sam's reply

Hi June, really sad to see that you left a bad review for us. The thing that breaks my heart is that you failed to understand what end of lease cleaning is. End of lease cleaning is different from deep cleaning. You asked us to get the end of lease cleaning done and the guys did the job. If an independent real estate guys inspects your property he will certainly not find any issues with it. However you lied to us and wanted end of lease cleaning done which does not include doing everything you asked us for. Again I am repeating yours was not end of lease cleaning but cleaning of the property you actually sold and wanted to get extra out of everything. What you need to understand is that if you would have told us in first place and not lied that its not end of lease we would have certainly discussed with your what your requirements are and worked around that. That mold you asked us to remove from window sills is not part of lease clean and we do explain to customers that this is owners responsibility and not tenants. However we came back and did what you asked for even though it was not part of what we quoted you. As for tip. we never asked you for that and you did it with your own wish but that does not mean that the tip will be included in the invoice. It is sad that you didn't acknowledge that we came back to fix things but rather you chose to leave a negative feedback. Probably what you don't realize is that this affects every business and what you did is just a great example of what you think of customer service. I wouldn't ask you to revise your feedback as that's how you feel about rating us but definitely I would request you not lie about what you need to get done because having expectations is one thing but what you getting is another. We are proud of what we do and if customer is not happy we go back and fix thing which we did in your case as well even though it was not included in the package. For future please read the full text to see what all is covered in your package. We wish you best of luck and nothing less than that.

30 Nov 2019
RA
Rachel

Excellent follow-up! Considerate, timely, understanding. Guaranteed Jobs done, Highly recommend.

27 Nov 2019
Sam's reply

Thank you Rachel for your lovely review. Really thankful to you as these kind of reviews means a lot for our business. Regards Sam

28 Nov 2019
EL
Elena

Great experience. Very good customer service. Sam was very good and helpful. Answer time was very quick. Lot of attention to detail. Highly recommended

24 Nov 2019
Sam's reply

Thank you Elena for your kind words. Your review if much appreciated. Once again thank you from the bottom of my heart :)

25 Nov 2019