Didn't show up the first day. I was called 5 minutes prior to the scheduled arrival time and told the cleaner was sick. We rescheduled for the next Saturday. The cleaner arrived 30 minutes late, but admittedly did a very good job. On the morning of the next scheduled clean, again I received a call 5 mins prior to the scheduled arrival to cancel, saying noone was available. They have now cancelled on all cleaning jobs. The cleaning itself was good, but they are ridiculously unreliable. In addition the complete lack of forewarning of cancellation is so frustrating given that I was expecting their arrival any moment. Would not recommend

The first appointment they sent the cleaner to the wrong suburb. Correct address, wrong suburb.

The cleaner was fine, a little slow but did the job. She came twice and then quit the platform so I lost her as a cleaner. The billing system is clear and easy to use. HOWEVER, the Jarvis infrastructure to get the cleaner to my place is vast, complicated and unnecessary. For each clean, be prepared to field about a dozen calls asking for change of date/time accommodations. I'm reasonably flexible so I allowed them but then the cleaner was a no-show. What a waste of my time – I hire a cleaner to *save* time and I'm wasting it all on talking to the cleaning hire company. Also, the number they call from changes constantly so you don't know who it is. It looks like they cannot keep their contractors, sorry 'butlers' (ugh), so either they are not paying them enough or they are dicking them around too. I would rather pay someone well and directly. After a no-show on Friday, I rescheduled a clean for today (Tuesday) at 11am. Got a request to change it to 9am, which I accommodated (I work at night so this is not ideal but I wanted to give them one more chance). At 9.30am I called the Jarvis main line as my cleaner had not arrived and the call recipient said they would find out and get back to me. Five hours later, a rep called to apologise (no explanation for the no-show) and offer me a free clean on Friday or Saturday (one week after the initial no-show – while my house is just getting dirtier). To me, a 'free clean' from Jarvis reads like four phone conversations, an email/text exchange, a reschedule and a no-show. That's not free, that is a waste of time. There are better ways to spend your morning than short-sleeping then waiting anxiously for someone to either turn up or call you so I suggest you find one and stick to it.

They didn't show up at the scheduled time and have made no contact as to why after repeated attempts via chat and email to contact them. Definitely one to avoid.

They promised a cleaner. No one showed up. Poor follow-up.