Cleaner turned up on time, brought her own vacuum (cause I don't have one) and did everything I wanted doing. She was very nice and I look forward to having her back on a fortnightly basis. My only confusion was with making payment as I expected an invoice on email once the clean was done which I would pay against however you need to pay first on the client portal before receiving the invoice on email. The client portal and phone app are still are work in progress but hopefully when they are finished they will be very useful.

Overall a bad experience with this company. They were real quick to contact me and get me on board but after that it all started falling by the wayside. The cleaner was lovely and did a fairly good job. Yes there were some things I was going to request be done differently, like ensuring separate gloves for kitchen and bathrooms. Please note she was 40 minutes late but I accepted that the advise showed the ‘around’ time. Second session was cancelled by cleaner day before the set date so we rescheduled for today. I received 3 messages and emails from Jarvis reminding of the session however no one turned up. I followed up with cleaner only to be told they were sick and that Jarvis should have advised me. Given the amount of messages reminding me of the session I can’t believe they couldn’t be bothered advising it wasn’t happening especially given the previous session had been cancelled at their end too. I had arranged for kids to be looked after so I could do other chores while the cleaner was here doing the bathrooms, vacuuming and mopping. Needless to say, I will not be using them again as they are too unreliable.

Very professional, communication is great and our Butler showed up on time and was very good!

UPDATE After posting the below review I got a call from someone at Jarvis. I have to say I was impressed with how much they wanted to improve and really delved deep into what they could do better and how. Apparently Jarvis are just staring up in Brisbane & haven't quite got the balance of staff and demand worked out but are looking at really creative and customer focussed solutions for this as well as ensuring staff dare good at cleaning. I expect they will improve quickly and drastically. XXXX Oh dear Pre Christmas they cancelled my first 3 bookings because staff had called in sick or with 'personal emergencies'. To their credit they offered a free clean after 2 missed appointments. 4th time lucky, cleaner arrived. She was obviously new to the job. I had a list of tasks for her including 'clean shower' she just cleaned the shower head!! She went back and did it in full when I pointed this out but missed other stuff. Was very slow and took 3.5 hours to do a 2 hour clean but I didn't mind, as I wasn't paying! She was supposed to return this morning. Everyone deserves a 2nd chance to prove themselves so I was all set to give her some tips and tricks. But inevitably, I got a call saying she wouldn't be coming. Staff who called are very apologetic and understanding but they cannot make up for either a flawed cleaner booking system or unreliable staff so I cannot recommend Jarvis.

Terrible service all round. The cleaner clearly had no experience and I basically had to do the job myself when I got home. Trying to get in contact with the company took forever and I just kept getting automated reply’s. I do not recommend this company at all.