Super Builders Cleaning Services

4.2

ABN: 87115113754

Super Builders Cleaning Services

4.2

ABN: 87115113754

Super Builders Cleaning Services has over 10 years experience in the industry, completing a huge range of different cleaning services for our clients: Commercial, residential cleaning, tile, clean and seal, window cleaning, carpet cleaning. Quality of job is paramount to us. Because of our long experience you can trust us to be professional, efficient and we won't leave until the customer is satisfied. We will make sure the job is done to the highest standard. So don't hesitate to reach out today!

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About this End Of Lease Cleaner

Super Builders Cleaning Services has over 10 years experience in the industry, completing a huge range of different cleaning services for our clients: Commercial, residential cleaning, tile, clean and seal, window cleaning, carpet cleaning. Quality of job is paramount to us. Because of our long experience you can trust us to be professional, efficient and we won't leave until the customer is satisfied. We will make sure the job is done to the highest standard. So don't hesitate to reach out today!

Reviews (35)

SA

Sam

Hired Super Builders Cleaning Services for an end of lease clean. I was informed by their manager that the cleaners would arrive between 8-9am on the day we agreed for the clean. The cleaners did not arrive and after msging and trying to call the manager multiple times I finally got a reply at 11am saying they would be at the property at 1230. From there the clean was extremely unsatisfactory with multiple issues in almost every room and not done close to the standard that would have been acceptable. After reaching out to the manager to ask for a refund, my partner and i had to clean the house again. He ignored my msgs and calls for almost a week and only after multiple msgs has finally provided me with an invoice however refused to give me a refund. Extremely disappointed with the job and have photos and my end of lease report which highlights all the faults in the cleaning. If you wish to hire this company I strongly urge you to reach out and I will send you the photos and the end of lease report to help you make a informed choice.

16 Dec 2021

Abdulfatah's reply

I already replied on 14th of December. The job has been done and customer texted me great job. Please read my other reviews. Thank you.

22 Jan 2022
SA

Sam

Hired Super Builders Cleaning Services for an end of lease clean. I was informed by their manager that the cleaners would arrive between 8-9am on the day we agreed for the clean. The cleaners did not arrive and after msging and trying to call the manager multiple times I finally got a reply at 11am saying they would be at the property at 1230. From there the clean was extremely unsatisfactory with multiple issues in almost every room and not done close to the standard that would have been acceptable. After reaching out to the manager I asked for a refund and had to clean the house myself. He has since been ignoring my msgs and calls and has still failed to provide me with an invoice. Extremely disappointed with the job and have photos and my end of lease report which highlights all the faults in the cleaning. If you wish to hire this company I strongly urge you to reach out and I will send you the photos and the end of lease report to help you make a informed choice.

14 Dec 2021

Abdulfatah's reply

On 29th of November Sam booked super Builders Cleaning and paid $150 to confirm his booking for 04th of December between 8am and 9am. On the day of cleaning we sent 2 cleaners to clean his house unfortunately car broke down on the way to his house. We texted and informed him what happened and reschedule time to 12pm the same day to clean. The end of lease cleaning done perfectly by 2 of our cleaners. Once the job completed, on 4th of December I received text from Sam : Hey mate, cleaners did an awesome job. Transferring you the $450 left over now. Sorry $510. After his text I called him and Asked him : did you check the job ? Yes checked your 2 cleaners did an awesome job and I very happy with service. After one week Sam called me and said his real estate check the house and there is a few things to fix including backyard. I said to Sam no worries the few things inside the house will fixed for you without any charge please text me what need to touch up. Sam said no need to get back I will fixed with my wife. Need you to refund me some of money. I said to Sam we got photos before and after clean plus your text after you check our cleaning.

28 Dec 2021
AN

Annika

I don't have an invoice or receipt as the supplier asked that I pay cash. Amount paid was way above previous quotes however, the company manager promised a reliable, professional job (however I still had to call on the day as they were late). Worst window clean I have ever had. Residue left on windows, some not even cleaned and fly screens left dirty. They claimed to have attended for a re-clean however, I could see little difference. Attempts to resolve the matter with Super Builders have been protracted and unsuccessful. I gave one star as the window tracks were mostly well cleaned.

05 Dec 2021

Abdulfatah's reply

When we got to the house on the day of cleaning Annika was in her way to work. I asked Annika to pay on my business account and she said she got cash to pay and I accepted cash and left the invoice into her kitchen bench top. We cleaned all windows, frames and tracks Bothsides. I asked Annika to pay $5 extra for each fly screens Bothsides but Annika said no need fly screens. The next day I called Annika and ask her for feedback regarding the windows and she said excellent service and very happy especially with the frames and tracks. After two months Annika get in touch with me and said 2 of windows in her bathrooms got Residue and not happy. She asked me to come and re clean. After her call my window cleaner get to her house and re cleaned the 2 windows. Then I called her and she was not answering my call.

13 Dec 2021
JO

Joanne

Inconsistencies in cleaning. The cleaner had to return and I requested a discount which I received. I gave three stars because as general cleaners they were good., but I requested a vacate cleaning service which they failed to deliver to my satisfaction

25 Nov 2021

Abdulfatah's reply

Your end of lease cleaning done good, your outside windows was not on our quote. When you requested a cleaner to get back to the house for re clean a few things need touch up and outside windows to clean we let the cleaner to get back to your house and complete the job. After our cleaner completed the job I spoke to you and you said you satisfied with cleaning and you ask me for discount and I gave you the discount. Anyhow all the best.

27 Nov 2021
DI

Diane

Very good cleaning. Went above and beyond. Would use again.

03 Nov 2021

Abdulfatah's reply

Look forward to give you a good service and high quality work again. Thank you very much your kind words much appreciated.

05 Nov 2021