• How does payment work?

    For your safety and convenience, UrbanYou is cashless – no more last minute dash to the ATM to get money for your cleaner! Your payment is processed securely and easily on your Visa or Mastercard upon booking. If you book a recurring service, your payment will be processed 24 hours prior to each service date.

  • How does your Cleaning pricing work?

    Cleaning Services are priced on a per hour basis, with a minimum 2-hour booking period. You can enhance your clean by adding “extras” such as fridge or oven cleaning. Book a weekly or fortnightly schedule to save with discounted rates.

  • How does your Gardening pricing work?

    Gardening Services are priced on a per hour basis, with a minimum booking of 2 hours. If you only require Lawn Mowing, you can book this for a 1-hour period. Green waste removal is an additional charge, which is quoted onsite as based on weight and tip fees.

  • How does your Carpet Cleaning pricing work?

    Carpet steam cleaning is priced per room, by staircase (5-stairs), or number of rugs selected. There is a minimum $140 callout fee.

  • Can I get a quote for my service?

    If you job is a little more complicated or you have specific requests, please contact our Customer Happiness Team and they’ll be happy to assist.

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