• Do the Carpet Cleaning professionals bring their own supplies?

  Yes, all our Melbourne based pros bring their own supplies and equipment. All you have to do is let them in so they can get started.

• Which Melboure based service professional will I get?

  We have an extensive network of professional carpet cleaners across Melbourne. Based on your location, time and date of service, we will assign you the best person available.

• How long until I can walk on my carpets?

  If the carpets have been steam cleaned, we advise 2-4 hours from the time the service was completed. If your carpet has been dry cleaned then 1-2 hours should be fine.

• How does UrbanYou work?

  Simply click the ‘Book Now’ button, fill out your details, date and time you would like the service and pay securely. You will get an instant confirmation. Your service professional will show up on the date and time you chose.

• Who are your Melbourne Carpet Cleaning Professionals?

  Our carpet cleaning service providers come to us through research and recommendations. We meet them face to face before sending them out to customers. We take your safety very seriously so we have checked and vetted all the service providers in our network. A current police clearance is compulsory.

• Do I have to confirm my Melbourne booking?

  Book your service online using our easy job form and within minutes you’ll receive a confirmation email. You can view your booking details via the UrbanYou App.

• What if the job takes longer or shorter than I booked for?

  If the job takes longer or is more complex, your Service Pro will have a chat with you and ask to confirm the extra cost on the day. We will charge you the extra fee only if you have agreed to it.

• Do I have to be at home while the Service Pro is there?

  You can choose to be at home or leave the keys at a pre-designated location agreed between you and your Melbourne based service provider.

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