UrbanYou collects personal information when you purchase products and services through the Site, when you submit your email address to our mailing list, when you submit your email address and/or phone number to obtain a quote via our booking tool, when you visit UrbanYou web pages, install the UrbanYou app, when you enter promotions or competitions, and when you apply to join the UrbanYou network of service professionals. The types of personal information that we may collect this way includes your name, address, email address, telephone number, birth date, gender, occupation, industry and personal interests. UrbanYou may combine information about you that we have with information we obtain from business partners or other companies. When installing the UrbanYou mobile application our analytics vendor will collect information about your installed applications for customer profiling. When you purchase products and services through the Site we collect your billing information and credit card details, and we keep a record of your transaction history and preferences. When you use the UrbanYou Site you are not anonymous to us. UrbanYou automatically receives and records information from your computer and browser, including your IP address, UrbanYou cookie information, software and hardware attributes, access times, the page you request and referring website addresses. When you contact UrbanYou, we may keep a record of the communication(s) between you and UrbanYou to help resolve any issues you might have.
The information collected by UrbanYou is used for purposes reasonably necessary to our functions and activities, including to fulfil your requests for products and services, to contact you, to improve our services, to conduct research, and to provide general statistics regarding use of the UrbanYou Site.
UrbanYou may also use your personal information to inform you of other products or services available from UrbanYou and its affiliates, to send you news and information about our activities, and general promotional material which we believe may be useful to you. If you have booked a service with UrbanYou in the past, we may contact you to discuss your experience or offer you special marketing promotional for future service bookings. UrbanYou may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
INFORMATION SHARING AND DISCLOSURE
We may provide personal information to business partners who work on behalf of or with UrbanYou under confidentiality agreements. These companies may use your personal information to help UrbanYou communicate with you about offers from UrbanYou and our marketing partners, perform statistical analysis, provide user support, or arrange for deliveries. Some of our business partners may be located in foreign countries, and we may transfer information to them in order to fulfil our functions and activities, for example to data processors, and information technology and business process service providers. However, these business partners do not have any independent right to share this information.
UrbanYou may keep track of the websites and pages our users visit within the UrbanYou Site, for instance in order to determine what UrbanYou services are the most popular.
We may disclose your personal information if required in order to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of UrbanYou’s Terms, or as otherwise required by law.
The Site may use “cookies” and anonymous identifiers to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. The purpose of a cookie is to tell the Web server that you have returned to a specific page.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the UrbanYou services or websites you visit.
You may remove yourself from offers and promotional emails and SMS by clicking on the “unsubscribe” link in any communication from UrbanYou. Alternatively, you may send your request to firstname.lastname@example.org.
PROTECTING AND MAINTAINING PERSONAL INFORMATION
We take reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee the absolute security of that information, or that our systems will be free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). Accordingly, we cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details. You transmit your personal information to us at your own risk.
CORRECTION OF INFORMATION
We take reasonable steps to ensure that all personal information we hold is accurate, complete and up to date. You should promptly notify us if there are any changes to the personal information we hold about you.
You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out of date. We will deal with such requests within a reasonable time.
If we disagree as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it to be inaccurate, incomplete or out of date.
ACCESS TO INFORMATION
You are entitled to request access to any personal information relating to you that has previously been supplied to us over this Site. You are entitled to edit or delete such information unless we are required by law to retain it.
We will process requests for access to personal information within a reasonable time, depending on the nature of the request. Appropriate identification of the individual concerned will be confirmed before access is provided. There is no fee charged for requesting access to your personal information, however we may charge you for the reasonable cost of processing your request.
In certain circumstances, we are permitted by law to deny such requests for access, or to limit the access we provide. If we refuse or limit your access to your personal information, we will inform you of the reason why.
This policy does not apply to the practices of companies that UrbanYou does not own or control, or to people that UrbanYou does not employ or manage.
If you would like more information on Australian privacy laws, we recommend that you visit the Office of the Australian Information Commission’s website at www.oaic.gov.au.