• What types of cleaning services do you offer?

  We provide the following cleaning services; regular home cleans, spring cleans, end of lease cleans, post-renovation cleaning and carpet cleaning services. All of the services come with a 100% customer satisfaction guarantee.

• Do you steam clean or dry clean carpets?

  In our end of lease carpet cleaning service, we dry clean the carpets, as it’s the best, most effective way to restore a carpet to its original condition. However, if you prefer a steam clean, we can add that to your end of lease cleaning service.

• Do you clean range hoods and ovens?

  Ovens and range hoods are part of our end of lease cleaning service. We also clean benchtops and splashbacks, polish taps and sinks, wipe appliances on the outside, and clean cabinets and pantries inside and out.

• Do you guarantee I’ll get my bond back?

  We offer a bond back guarantee as part of our rental bond cleaning service. We’ll do our best to help you get your bond back.

• What if my agent or I are not satisfied with the service?

  If you or your agent is not satisfied with our end of lease cleaning service, you need to let us know within 24 hours after the service has been delivered. We will return to the property and carry out another clean of the booked checklist, at no cost.

• Do you clean balconies and walls?

  Balconies, walls, fridges, garage and blinds are extras and not included in the end of lease cleaning service. Please tell us if you need these areas cleaned when you book online so we can give you the correct quote.

• Who are your Service Pros?

  Our service providers come to us through recommendations. We also often meet them face to face before sending them out to customers. We take your safety very seriously so we have checked and vetted all the service providers in our network. A current police clearance is compulsory.

• Do I have to confirm my booking?

  You will receive an instant email confirmation, and your booking details can be viewed on the UrbanYou App.

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