• Does UrbanYou service my area?

  Our service network covers most of the Gold Coast. If you’re unsure and want to know if we have a cleaner in your area, please call us on 1300 048 566.

• How long will it take to clean my home?

  The number of hours depends on the size of your home and the type of cleaning service you’ve chosen (spring clean, regular clean, end of lease clean). Regular cleaning on the Gold Coast starts from 2-hours. Some services like an end of tenancy clean or spring clean takes longer than others do and we will send out more than one cleaner. For a regular clean, the first visit sometimes takes longer, so please let us know if you need the cleaning to be completed quickly.

• Do the service pros on the Gold Coast bring their own equipment and cleaning supplies?

  Yes, all our professional Gold Coast cleaners bring their own supplies and equipment. You can be home when they arrive or leave the key at a pre-agreed location.

• Why should I hire UrbanYou and not another cleaning company?

  Our high level of service and on-demand business model with upfront pricing sets us apart from other cleaning companies. We have a wide network of trusted and vetted Gold Coast cleaners who are trained, flexible and guarantee customer satisfaction. Plus, if by any chance you’re not happy, we will come back and re-clean the booked checklist – at no extra charge.

• How does UrbanYou work?

  Click on the Book Now button. Fill out your details, date and time you would like a cleaner to come to your home and pay securely. You will get an instant confirmation. Your service professional will show up on the date and time you chose.

• How do I cancel or reschedule?

  If you need to make a change to the booking details, simply call 1300 048 566 or email us support@urbanyou.com.au
  If you cancel or reschedule 24 hours before your service is scheduled to begin, we will refund you the full amount
  If you cancel less than 24 hours before your service is scheduled to begin, you will be charged the full service fee or a short notice cancellation fee
  If a Service Pro arrives for a scheduled booking, but they’re unable to gain entry to your home or get started, the full service fee / missed appointment fee will be charged. We pass these fees onto your Service Pro to help cover their travel costs and loss of job.

• Who are your Gold Coast Cleaners?

  Our cleaners are the best local cleaners and come to us through recommendations. Each has been thoroughly background checked, police cleared, insured and service tested. You’ll have total peace of mind that our domestic cleaners are highly trained and skilled in cleaning homes.

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